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PRIVACY POLICY

 

PRIVACY POLICY STATEMENT

References in this Privacy Policy Statement to "we", "us" are to House Of Fency. Our Privacy Policy Statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website. 

 WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws, or newsletters sign-ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

You may also give us information about you when you fill in forms on the Sites, or on Third Party Platforms or when you correspond with us on the Social Media for example when you register to subscribe to our newsletters and emails, when you enter into our prize draws, competitions and other promotions, when you complete forms to receive particular offers or when you participate in our Social Media activities or surveys. In such circumstances you may provide additional information about you such as your photograph and other images and identifying information, your interests and hobbies, details of your Social Media accounts, posts and preferences;

You may also give us information about you when you submit reviews, profiles, images, videos, instructions, comments, feedback, ideas, suggestions or other information or materials via the Sites or the Social Media, whether relating to our Sites, Third Party Platform, products, promotions or other matters upon which you wish to comment ("Contributions").

You must ensure in all instances that the information you provide is personal to you and no one else (for example you must only provide an email address that only accessible by you and not any other person. You should not use another person’s email address or a generic email address such as accounts@houseoffency.com).

You must also ensure that the information you provide is accurate and up to date. By providing information about you to us you warrant that the information you provide is personal to you and is accurate and up to date, and that you will keep us informed of any changes.

When you use the Sites and the Social Media we may automatically collect the following information:

  1. Technical information, including the Internet protocol (IP) address used to connect your computer or mobile phone to the internet, your house of fency. Account login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  2. Information about your visit, including without limitation to the number of visits, the full Uniform Resource Locators (URL) clickstream to, through and from the Sites (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
  3. How many times you have been on the Site, and information about your order including the Items you have purchased and details you inputted when placing your order including your name, email address delivery address and telephone number (this will be linked to the email address you use when you place an order or your house of fency Account where you have registered a house of fency  Account with us).

 Information we receive from other sources.

We may receive the information set out in points one and two when you use the Third Party Platforms. We work closely with other third parties (including without limitation carriers who deliver Items to you, card protection and payment processing companies that process your payments for Items, business partners (including without limitation third parties that provide promotions and prizes on the Sites, and/or on Social Media and Sites), warehouse and customer service operators and in technical, advertising market research and promotions management functions, analytics providers, search information providers and credit reference agencies) software service providers and we may receive information about you from them.

 We may also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or

  • If house of eikla or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale and other agreements; or to protect the rights, property, or safety of house of eikla, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk
  • The Sites and Social Media may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This Privacy Policy only covers the Sites and our content on the Social Media, and does not cover any other website or application.

 

Cookies

The Sites and the technologies, use cookies to distinguish you from other users of the Sites and Stores. These cookies help us to provide you with a good experience when you browse our Sites and, also allows us to improve the Sites and your shopping experience. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.