If you believe you have received (an) incorrect item(s), please contact us within 24 hours of receiving your package, with conditions:

• If you return outside of the 14 days, we will not be able to refund you for the returned item and you will be required to pay for the postage for us to return to you. 
• The item is your responsibility till it reaches us. 
• The cost of returning to us is your responsibility. 
• Item(s) must be unworn and unwashed
• Item(s) must be returned in its original condition
• Item(s) must be returned with all tags attached
• Original delivery fees are non-refundable
• Several goods are non-refundable under any circumstances. items such as earrings, underwear, swimwear

When returning item(s),  please make sure you put your invoice in the parcel, house of fency  does not provide return labels or if parcels are found to be un-deliverable.

For more information, please email us at: contact@houseoffency.com